Arden's General Store
R. Arden Johnson, Prop.
303 Elk Ave., Kane, PA 16735
1 (814) 837-7824

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about Arden Services and Arden's General Store.

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International Sales: We ship to U.S. addresses only. This includes U.S. Armed Forces military addresses, unless not permitted. We do not ship to Africa, Asia, Austrailia, Canada, Central America, Europe, Mexico, Oceania, or South America.

pointing handA word about email: If you require a form to be filled out in order for us to reply to an inquiry, acknowledge receipt of a purchase, or to notify you that a shipment has been made, you will not receive a message from us. We will not be inconvenienced in that manner.
Shipping & Handling: If purchasing two or more items, and the included S&H seems too high, contact us via email instead of using the "shopping cart"—include your Zip Code—to see if we can combine your order to reduce overall S&H. If you live near Kane, PA, you can pick up your order, eliminate S&H and save a bit on PA State Sales Tax too—contact us. Due to the nature of our shopping cart and the fact that we normally only have one of an item, we combined the S&H with the purchase price when you click the "Add to Cart" button. When purchasing two or more items, this can result in a higher S&H charge than necessary.
Insurance: If you are using the shopping cart, are purchasing two or more items, want insurance, and the total purchase including S&H does not exceed $50.00 only add insurance to cart once. The entire shipment will be insured. If purchase total exceeds $50.00 and the "Insurance Button" is not for more than $1.65, add insurance twice.

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PayPal has selected Arden Services/Arden's General Store to participate in PayPal's Money Back Guarantee program!
Regarding PayPal: We are pleased to announce that PayPal has selected us to participate in PayPal's Money Back Guarantee program! Buyers will see an oprion to purchase PayPal's Money Back Guarantee on the PayPal payment page. See PayPal's Money Back Guarantee for full details.
We accept Discover, MasterCard, VISA and electronic checks through PayPal. Paying by PayPal ensures prompt service, and we ship the next business day after receipt of PayPal notification of payment. You may place your order through PayPal in one of two ways:

FIRST METHOD:

  1. If the item you wish to order has an "Add To Cart" button and you wish to use the default shipping, click that button and the item will be added to a PayPal shopping cart. The price for the item will total the item's cost and the default S&H charge.
         If you want your order insured and delivery guaranteed, click the Insurance "Add To Cart" button (if you are purchasing more than one item, do not click the Insurance button for more than one item—see insurance note at top of this page).
         If your delivery address is in Pennsylvania, click the Sales Tax "Add To Cart" button to include sales tax for your purchase.
  2. You may order one or more items, and your shopping cart will show each purchase. You can also remove any item before checking out.
  3. When you are finished shopping, review your order and, when satisfied that it is what you want, click the "Checkout" button in your shopping cart, and follow the instructions.
If the item you wish to purchase does not have an "Add To Cart" button, please use the SECOND METHOD.

If you would like your order to be shipped via different shipping (for example, by Priority Mail instead of First Class Mail, if First Class is the only option), please send an email to us to determine the cost of the alternate shipping method. We will provide the new S&H and ask you to place your order using the SECOND METHOD.

SECOND METHOD:

  1. a. If there is no "Add To Cart" button but the S&H is shown and you accept the default shipping method, proceed to step 2.

    b. If there is no S&H shown, or you want to use an alternate shipping method, or you want to combine two or more items to save on S&H, send us an email inquiry (click "Contact Us" link, at left) and state your Zip code and identify the product(s) in which you are interested. We will give you the new S&H and total cost. Upon receipt of our reply, go to step 2.

  2. You may ask us to send you a PayPal invoice for the price(s) + S&H we agreed upon. Or, click the PayPal link, above, follow PayPal's instructions. Make payment to email address arden@ardenwebsales.com at PayPal, and follow the next two steps.

  3. Identify the merchandise, for example: "#A0001 Bear Blanket".

  4. Add cost of merchandise to S&H for total payment and, if applicable, add 6% PA State Sales tax (6% of total of merchandise + S&H). S&H is either specified for each item on the display page or determined after an email inquiry.

From time to time a PayPal programming error prevents the "Add to Cart" buttons on these Web pages from displaying. If you wish to make a purchase using PayPal when the "Add to Cart" buttons do not display, please send an email—use the Contact Us link at the left.

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Sorry, but effective 3/25/10 we have discoutinued acceptance of Credit Cards—please use PayPal. You DO NOT have to join PayPal to make a payment. You can use most any credit card and even pay by check using PayPal.
Sorry for any inconvenience this may cause you.

Quick Links
[ Use PayPal ] [ Use a Check or Money Order ] [ Credit Card by Phone ]
[ Sign up for PayPal] [ Shipping ] [ Dispute Resolution ] [ Privacy Policy ]


Pay by Check or Money Order
Direct-mailed checks and money orders are welcome, too.

Use the Contact Us link at the left to email us. Tell us the item(s) you are interesed in and provide your Zip code. We will let you know if your selection is available and provide directions to order by check. When you confirm that you are purchasing, and paying by check, we will mark the item(s) "Sale Pending", and allow a reasonable time for your check to arrive. To assure fastest shipping when paying by check, use a money order or bank check; a personal check may delay shipping.

We try to ship all sales no later than the next business day after receipt of check-order when payment is by bank check or money order. When paying by personal check we deposit it, and wait up to 10 business days to allow the check to clear before shipping. NOTE: You can also make a personal eCheck payment using PayPal, and check clearance is usually within 3-4 days.

Quick Links
[ Use PayPal ] [ Use a Check or Money Order ] [ Credit Card by Phone ]
[ Sign up for PayPal] [ Shipping ] [ Dispute Resolution ] [ Privacy Policy ]


Become a PayPal customer
Not a PayPal customer? Here's what it's about and how to become a customer to make sure you get the product(s) you purchase as quick as possible.

Browse to PayPal. Click the link to Sign up for your FREE PayPal account.

Follow the instructions. Submit your application. PayPal should send a confirmation email to the email address you provide as yours. When you receive their email, which should be almost instantly, simply click the link provided in the email to confirm your address. You have the choice of becoming a PayPal Member, or not. If you do not become a member, whenever you make a purchase, paying through PayPal, the notice will come through to the seller with "unconfirmed" and "not verified" in the notice. Some sellers may be hesitant to ship the sale to an "unconfirmed or not verified buyer."

Many purchases can be made in complete safety through PayPal. Be alert to scam artists who may try to get your PayPal account information. Never respond to an email asking to confirm your PayPal account information. Browse to PayPal, log in to your account, and access your account profile there. If something needs to be changed, added or corrected, make it only at PayPal's site. NEVER click on a link in an email purporting to come from PayPal.


Quick Links
[ Use PayPal ] [ Use a Check or Money Order ] [ Credit Card by Phone ]
[ Sign up for PayPal] [ Shipping ] [ Dispute Resolution ] [ Privacy Policy ]


Shipping
We try to ship all sales no later than the next business day for PayPal, or after receipt of a check-order when payment is by bank check or money order. When paying by personal check we deposit it, and wait up to 10 business days to allow the check to clear before shipping. NOTE: You can also make a personal check payment using PayPal, and check clearance time is usually only 3-4 days.


Quick Links
[ Use PayPal ] [ Use a Check or Money Order ] [ Credit Card by Phone ]
[ Sign up for PayPal] [ Shipping ] [ Dispute Resolution ] [ Privacy Policy ]


Dispute Resolution
As a general rule, we do not permit returns / refunds. Review this section entirely to be sure you understand our policy regarding receipt of damaged merchandise or merchandise that is not quite what you thought it was.

Check the condition of the shipping container immediately upon receipt. If the container (box or mailing pouch) is beat, battered or torn, you should be prepared to file a claim with the shipping service—we almost always use the U.S. Postal Service, but may use UPS or even FedEx. We cannot be responsible for damage that occurs in transit. We offer an insurance opton with every purchase. Please take advantage of that option, and follow the shipping service's insurance claim procedure.

All of our merchandise is not new. We have attempted to adequately describe every offer we place online. We use terms such as "new", "like-new", "very good", "good", and "acceptable" in most cases. Collectible items, such as Pep Pins, old postage stamps, and antiques are, of course, older. There is always some risk when purchasing such items that they may not be as "nice looking" as you thought. When placing an order, you should print the offer page which shows the picture(s) of the item, description, and price. After an items sells, we mark it sold and move it to our Archived Sold list. You can find the item you purchased by browsing to Arden's General Store's home page, scrolling to the bottom of that page, and clicking on the "Merchandise Sold from this Site" link.

We inspect each item when packaging for shipment. If we think we may have inadequately describe a deficiency or defect, we may contact you before shipping and describe the deficiency. We may give you the option of cancelling your order, proceeding with the order, or we may include a partial refund of your payment with shipment. We have previewed VHS videos and DVDs before putting them online—these are NOT returnable under any circumstance.

After opening your purchase, if the shipping container was undamaged but you are disattisfied with the product, you may contact us and explain your concern. We have taken all prudent steps to deliver a satisfactory product to you; however, we will consider your concern and may agree to a full or partial refund. Note, though, that any refund will be based on the item's price and can not include the S&H charge.

Visit our open Bulletin Board. We invite you to comment, compliment or complain about our service, products or your purchase. We will post honest criticism on the board, but reserve the right to not post any that we feel are in poor taste, libelous, or otherwise patently offensive. You may even ask for a product you are looking for that we may not have—other visitors will be permitted to reply to you; however, we will not permit outright ads to be placed on the board from anyone.

We hope your shopping experience at Arden's General Store was pleasant, and that you will return frequently.

Thank you!

Quick Links
[ Use PayPal ] [ Use a Check or Money Order ] [ Credit Card by Phone ]
[ Sign up for PayPal] [ Shipping ] [ Dispute Resolution ] [ Privacy Policy ]


Privacy Policy
We respect your privacy. When you order from us we use your name, email address, mailing address and phone number, if provided, only for shipping your order to you or other designated shipping address, and your phone number only for contacting you if there is a question about your order. We do not provide any of this information to any other source unless required to do so by law, for example to a government agency, such as the Internal Revenue Service, which may be auditing our income records.

We do not sell or give your email address or mailing address to anyone for any solicitation or other purposes. In rare situations we may notify you if another item similar to the one you purchased becomes available, but we do not keep any database of customers and, therefore, we are unlikely to ever contact you again after you have made a purchase.

When you make a purchase through our "Add to Cart" buttons, you are actually submitting the payment to PayPal, an independent payment organization. PayPal uses secure Internet connections to protect your information, but we assume no liability for their handling of your information. We have used PayPal since March 2002 and have had no problems with them nor have we received any complaints from customers whose transactions have been processed through them. We do not receive nor do we make any other use of your credit card information.

If you have any specific questions about our privacy policy please contact us using the "Contact Us" link in the left margin. If you have concerns about PayPal, please contact them directly at the links provided.


Quick Links
[ Use PayPal ] [ Use a Check or Money Order ] [ Credit Card by Phone ]
[ Sign up for PayPal] [ Shipping ] [ Dispute Resolution ] [ Privacy Policy ]

Use Contact Us link at left to send email.


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About Us

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Thursday, June 17, 2010